Refund policy
At Bajuville, every piece is crafted with care and intention. We take pride in delivering quality you can trust. However, if something isn’t quite right, we’re here to assist—thoughtfully and fairly.
1. Eligibility for Returns
Items may be returned if they meet the following conditions:
- Returned within 7 days of receiving your order
- Unworn, unwashed, and in original condition
- Tags and packaging remain intact
Items that do not meet these criteria will not be eligible for return.
2. Non-Returnable Items
For hygiene and exclusivity reasons, certain items may not be eligible for return, including:
- Sale or promotional items
- Custom or made-to-order pieces
3. Exchanges
We offer exchanges for size or item (subject to availability). Requests must be made within the return window. Our team will assist in ensuring a seamless exchange experience.
4. Refunds
Refunds are only applicable in the following cases:
- Defective or damaged items
- Incorrect item received
Approved refunds will be processed via the original payment method. Please allow 5–10 working days for processing.
5. Return Process
To initiate a return or exchange:
- Contact us at bajuville02@gmail.com or +60 14-720 2297
- Provide your order number and reason for return
- Our team will guide you through the next steps
Return shipping costs may be borne by the customer unless the item is defective or incorrect.
6. Quality Assurance
Each Bajuville piece undergoes careful inspection before delivery. We remain committed to ensuring every item meets our standards—and yours.