Shipping policy
1. Processing Time
All orders are carefully prepared and dispatched within 1–3 working days after payment confirmation. During peak periods or special launches, processing times may be slightly extended.
2. Shipping Duration
- West Malaysia: 1–3 working days
- East Malaysia: 3–5 working days
- International: 5–10 working days (Singapore & Brunei)
Delivery timelines are estimates and may vary depending on courier services and external factors.
3. Shipping Fees
Shipping fees are calculated at checkout based on your location. From time to time, we offer complimentary shipping on selected promotions.
4. Order Tracking
Once your order has been dispatched, a tracking number will be provided so you can follow its journey to your doorstep.
5. Delivery Assurance
We work with trusted courier partners to ensure a smooth and reliable delivery experience. While we strive for perfection, Bajuville is not responsible for delays caused by courier services or unforeseen circumstances.
6. Incorrect Details
Please ensure all shipping details are accurate upon checkout. Bajuville will not be responsible for failed deliveries due to incorrect or incomplete information.